Customer Success Engineer Tier 2

Ideagen • , pampanga, philippines, Philippines

📍 Location

, pampanga, philippines

⏰ Job Type

Full-time

📅 Posted

June 08, 2026

About the Role

About Us Location : Clark Freeport Zone, Pampanga, Philippines 
Department : Customer 
Function : Customer Support 
Working Pattern : Hybrid 
Benefits : Benefits at Ideagen 
Salary : This will be discussed at the next stage of the process 
The Customer Success Engineer Tier 2  is tasked with handling more complex technical issues that escape Tier 1 support. This role requires deeper technical expertise to analyze, diagnose, and resolve complex problems, ensuring customer satisfaction and product reliability. 
Responsibilities Advanced Troubleshooting : Handling more complex technical issues that have been escalated from Tier 1 
In-Depth Analysis : Conducting thorough analysis to identify root causes of technical problems 
Collaboration : Working closely with Tier 1 support and other departments f...
            

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