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Ensure an excellent customer experience in close collaboration with our customers and partners Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction Continuous improvement of our support quality and infrastructure Act as a capable partner on eye level in appearing support cases; Handle support cases of 1st, 2nd and 3rd level; Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers Manage RCA for RMA cases Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal); Partner with our global support colleagues as well as other internal and external interfaces University degree with technical focus or similar background with severa...
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