Customer Success Coordinator

About the opportunity



Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll be supporting customers across the Office platform
• You'll provide the initial response to tickets and assign inc...