Customer Success Associate/Manager

Customer Success Associate/Manager – Trends Group Inc.

Purpose

The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

Responsibilities

• Customer Success Management: Develop trusted advisor-relationships with senior/strategic management, executive sponsors, and key influencers. Develop Customer Success Plans and Quarterly Success Reports. Conduct Quarterly Success Reviews and drive collaboration for progress toward outcomes. Ensure adoption activities align with internal business outcomes.
• Current Operational Discovery: Facilitate discovery activities to understand customers’ current operations in terms of ...