Customer Solutions Manager, Prototyping & Customer Engineering

Do you have a builder’s mentality where “show me” means more than “tell me”? Are you passionate about technology, understand cloud architectures & platforms, and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate the technical feasibility of solutions?

Key Responsibilities

• Own strategic AI-focused customer engagements from kick‑off through delivery, applying the Working Backwards methodology to define solution requirements, success criteria, and scope.
• Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI‑driven development tools to accelerate delivery.
• Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program‑level strategy.
• Build and maintain r...