Customer Solutions Account Manager in Canada (Toronto)

Elevate client satisfaction as a Customer Solutions Account Manager at Peninsula Canada. This office-based role focuses on retention and loyalty amid a thriving consultancy workplace.

As a key player with Peninsula, you’ll foster strong client relationships and address retention challenges. With responsibilities including proactive and reactive client communications, you will ensure a high-quality service experience. Collaborating with internal teams, you’ll solve issues effectively while maintaining a focus on long-term client satisfaction.

Key Responsibilities

• Deliver high-quality client experiences focused on loyalty
• Act as the primary resolution point for client concerns
• Manage communications in line with retention procedures
• Conduct follow-ups to reinforce value and improve satisfaction
• Collaborate with teams for retention-focused solutions

Require...