Customer Shared Services Manager

Overview

Nigel Wright is delighted to be supporting a leading manufacturing business in the North East, seeking a talented Shared Services Manager to take ownership of the daily operational delivery and ongoing improvement of its omnichannel Customer Shared Service function. The role is office based from the site in Birtley. This is a high-impact role with a strong focus on digital transformation, systems optimisation, and brand integration and is ideal for someone who thrives in a fast-paced, evolving environment.

The successful candidate will play a key role in leading the department and enabling exceptional customer experiences through the implementation of enhanced digital tools, process automation, and data-driven decision-making. A core part of the remit involves supporting the design and rollout of a unified Shared Services Model that brings together multiple brands into a cohesive customer service function, ensuring scalable operations and consistent servi...