Customer Services Executive

Role Overview

As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey.

Key Responsibilities

• Managing daily client communications via phone and email

• Handling amendments across flights, transfers, hotels, and cruise bookings

• Reviewing all documentation to ensure accuracy and completeness

• Supporting the Customer Care Manager and Sales Manager with day-to-day activities

• Driving customer satisfaction through proactive service and problem‑solving

• Gathering and utilizing customer feedback to improve service delivery

• Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience