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About the Role
Eligibility:
- Graduate/Diploma with a minimum of 6 months of BPO/Customer Service Experience.
- 2 years of strong CS experience in the BPO Industry. Airline/Booking experience is a plus.
Position Summary:
The Reservation and Ticketing team is responsible for ensuring support related to client, travel agents, and passengers’ inquiries via inbound calls.
Duties and Responsibilities:
Primary Job Functions:
- Answer incoming calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance with the center’s commitment to the client.
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