Customer Service Team Lead — Night Shift (Onsite)

A leading BPO company in Cagayan de Oro is seeking a motivated Customer Service Supervisor with a minimum of 2 years’ experience in leadership roles in a BPO setup. The ideal candidate will possess exceptional communication skills and a strong focus on data-driven decision-making to optimize team performance and enhance customer satisfaction. This position requires willingness to work onsite and during night shifts, handling business-to-business accounts and driving continuous improvement initiatives.
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