Customer Service Team Lead - Coaching & Performance

A global customer experience leader in Pampanga, Philippines, is seeking a Team Lead to supervise Customer Service Representatives and enhance operational performance. The ideal candidate will have 1-2 years of experience in customer service, proven leadership skills, and strong time management abilities. Responsibilities include managing performance metrics, conducting training, and developing employees. This position involves engaging with team members to drive success and ensure that customer interactions remain high quality. Flexible shifts are required.
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