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About the Role
On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time
Job Description
WORK SETUP:
Full Onsite (BGC Taguig)
Day Shift Schedule
QUALIFICATIONS:
- Proven experience in customer or technical support roles, supporting retail and end‑consumer customers via ticketing systems, phone, and email
- Experience managing retail accounts , ensuring service excellence, issue resolution, and SLA compliance
- Leadership experience supporting and managing 5–10 onshore and offshore team members, with accountability for KPIs and SLAs
- Proven ability to proactively manage, coach, and improve team performance
- Experience supporting Australian‑based accounts and customers
- Strong background in analysing performance data and delivering insights to improve customer experience and team outcomes
- Skilled in reviewing prioritising, and allocating support workloads
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