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About the Role
Overview
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Responsibilities
- Supervise daily operations of the CSD chat support team
- Monitor team performance and provide regular coaching, feedback, and performance evaluations
- Ensure KPIs are consistently met or exceeded
- Lead by example in delivering exceptional customer service via chat
- Upskill existing team members on product knowledge, tools, and communication standards
- Assist in workforce planning, shift scheduling, and real-time queue management
- Identify and escalate system or process issues that affect productivity or service quality
- Collaborate with QA, HR, and management to drive improvements and team engagement
Qualifications
- Must reside within 15 minutes of Makati and willing to work onsite
- At least college level (undergraduate or graduate of any course)
- At least 1 year ...
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