Customer Service Specialist

This role follows a rotational shift schedule, which may include weekends and holidays with shifting hours schedule. This schedule is non‑negotiable.

The Customer Service Specialist role is a vital part of our Customer Operations team, providing support for customers using our app to trade on the US stock market. This role requires a tech‑savvy individual with a strong interest in share trading, capable of handling diverse inquiries while ensuring a great experience for our customers.

Required Skills And Qualifications

• Tech‑savvy: Confident with technology and trading platforms.
• Interest in share trading: A passion for understanding and discussing trading concepts.
• Strong communication: Excellent written skills for clear and concise responses.
• Decisive and resourceful: Ability to make quick decisions and find solutions independently.
• Work ethic: A dependable workhorse mindset, ready to handle high volumes of ...