← Back to opportunities

Customer Service Specialist

📍 Location
London
⏰ Job Type
Full-time
📅 Posted
March 11, 2026

About the Role

Job Description

Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.

What you will do  

  • Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
  • Handling various inquiries, telephone calls etc. from multiple audiences
  • The daily management of a block of business
  • Fostering relationships with plan administrators, brokers, advisors and plan members
  • Handling sensitive and complex issues in a timely and accurate manner
  • Based on your assignment within GRS you will be specifically accountable for one or ...

    Ready to Join Through a Referral?

    Apply now and get connected directly with the hiring team

    Apply for this Position