Customer Service Specialist

About the job Customer Service Specialist

We are seeking a Customer Service Specialist to join our client's team in Kuala Lumpur, Malaysia. This role requires fluency in both Mandarin and English (spoken and written), as you will play a critical role in ensuring a seamless customer experience within the travel industry, handling inquiries, resolving issues, and delivering top‑notch service.

Key Responsibilities:

• Handle and resolve customer complaints, offering effective solutions to enhance the customer experience.
• Communicate clearly and efficiently in Mandarin and English, both verbally and in writing.
• Work closely with customers to resolve issues and address inquiries, contributing to a smooth and enjoyable travel experience.
• Accurately manage and record customer interactions, ensuring attention to detail and efficient multitasking.

Key Qualifications:

• Min. 1+ ye...