Customer Service Specialist

Job Title: Customer Support Associate – International Voice/Chat Process

Location: Gurugram

Job Description:

We are hiring Customer Support Associates for an International Voice/Chat Process at our Gurugram location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls and chat for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduate/Graduate freshers are eligible to appl...