Customer Service

The client is a professional beauty and wellness company offering Facial, Slimming, and Therapeutic massage services.

You will engage customers through cold calling to secure bookings, provide excellent customer service and reception support, manage invoicing and sales settlements, and contribute positively in a dynamic beauty and wellness environment.

• Initiate cold calls to potential customers to secure service bookings and increase client engagement.
• Deliver attentive customer service to address client inquiries and enhance satisfaction.
• Manage reception duties including greeting clients and coordinating appointments efficiently.
• Conduct reminder calls to clients to confirm upcoming appointments and reduce no-shows.
• Prepare and process accurate invoices for services rendered.
• Perform day-end sales settlement to reconcile transactions and mai...