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About the Role
Description We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry. The role involves working on-site in a fast-paced call center environment, providing exceptional support to customers with mortgage-related inquiries.
Responsibilities:
• Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues.
• Initiate outbound calls to assist customers with overdue or missed mortgage payments.
• Deliver accurate and detail-oriented customer service while addressing a variety of inquiries.
• Maintain detailed and precise documentation of all customer interactions in the internal system.
• Ensure compliance with company policies and industry regulations during all customer interactions.
• Participate in training and development sessions to...
Responsibilities:
• Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues.
• Initiate outbound calls to assist customers with overdue or missed mortgage payments.
• Deliver accurate and detail-oriented customer service while addressing a variety of inquiries.
• Maintain detailed and precise documentation of all customer interactions in the internal system.
• Ensure compliance with company policies and industry regulations during all customer interactions.
• Participate in training and development sessions to...
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