Customer Service Representative

Description We are looking for a Customer Service Representative to join a fast-paced mortgage services team in Tempe, Arizona. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, communicating clearly, and building experience in financial services. The role is fully on-site and focuses on supporting borrowers through phone-based service, payment-related questions, and account assistance in a high-volume environment.

Responsibilities:
• Respond to incoming calls from customers with questions about mortgage accounts, payment activity, escrow matters, and general loan support.
• Place outbound calls to connect with borrowers regarding overdue payments and available next steps for resolving their accounts.
• Deliver attentive, accurate, and empathetic service while guiding customers through account concerns and routine requests.
• Record call details, account updates, and customer interactions thoroughly wit...