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Duties and Responsibilities
About the Role
We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information. We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system. Currently, we have an opening for a bilingual English/Spanish speaker.
Duties and Responsibilities
- Strong Communication Skills
- Answering customer calls promptly and professionally
- Listening attentively to customer concerns and questions
- Providing accurate information about products and services
- Resolving customer issues and complaints effectively
- Maintaining detailed customer records and tracking call information
- Following company policies and procedures for customer service
- Adhering to call quality standards...
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