Customer Service Representative

POSITION SUMMARY

• Deliver excellent experiences to our customers via all relevant communication channels
• Address customers’ issues swiftly and provide effective solutions towards resolutions
• Drive high self-performance in all measured metrics alongside efficient proactive follow‑up internal stakeholders and customers towards case closure within given timelines and standards.
• Share feedback and ideas on tools, resources, procedures, and guidelines to improve daily working capabilities.
• Deliver Best-In-Class support services to all our customers via extra mile efforts in day‑to‑day operations to ensure the unmatched retail brand satisfaction.

KEY AREAS OF RESPONSIBILITIES:

• Respond to customer queries:
• Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
• Support customer enquiries via ...