Customer Service Representative

Job Description

Clinigen is a globally recognized specialty pharmaceutical services organization with a strong commitment to enhancing patient access to essential medicines. We are seeking a highly skilled and motivated Customer Service Representative for Malaysia to join our growing team. In this role, you need to work closely and constructively with the Customer Service, Warehouse, Quality and Finance staff, to deliver consistently high standards of service to our customers.

This role based in Malaysia is required to understand and work within Good Distribution Practice (GDP) requirements and compliance with local regulatory bodies (such as Therapeutic Goods Administration).

Key Responsibilities

Customer Service

• Receive and process all incoming telephone, email, fax & mail orders in a timely manner
• Source information on products and provide quotes to customers
• Provide support to the CTS & MAPs team