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About the Role
Description
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills.
Responsibilities:
+ Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly
+ Handle customer orders, process returns and exchanges, and provide information about products and services
+ Resolve customer complaints with patience and professionalism, ensuring customer satisfaction
+ Document customer interactions and maintain accurate records in customer management systems
+ Collaborate with internal...
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills.
Responsibilities:
+ Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly
+ Handle customer orders, process returns and exchanges, and provide information about products and services
+ Resolve customer complaints with patience and professionalism, ensuring customer satisfaction
+ Document customer interactions and maintain accurate records in customer management systems
+ Collaborate with internal...
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