Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing operation in Richmond, Virginia. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a high volume of communication with professionalism. The person in this role will serve as a key point of contact for inbound and outbound interactions while ensuring accurate information and responsive service.

Responsibilities:
• Respond to incoming customer calls and messages promptly, providing clear and courteous assistance.
• Place outbound calls as needed to confirm details, follow up on requests, and support issue resolution.
• Enter customer orders into internal systems with close attention to accuracy and completeness.
• Address service questions, order updates, and general account concerns in a timely manner.
• Maintain detailed records of customer interactions, requests, and next steps for follow-...