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About the Role
Description
We are looking for a Customer Service Representative to support a busy team in Portland, Maine during a high-volume production period. This is a Contract position focused on connecting with clients, collecting needed information, and helping keep deadlines on track. The ideal candidate is comfortable communicating by phone, managing follow-up activity, and delivering attentive service in a fast-paced onsite environment.
Responsibilities:
• Contact clients by phone to request outstanding information needed.
• Handle both outbound and incoming calls professionally while providing helpful support to customers.
• Leave clear, timely voicemail messages and follow up as needed to obtain required materials.
• Record client interactions and update order-related details accurately in the appropriate system.
• Provide courteous customer service while resolving routine questions related to artwork submission and order sta...
We are looking for a Customer Service Representative to support a busy team in Portland, Maine during a high-volume production period. This is a Contract position focused on connecting with clients, collecting needed information, and helping keep deadlines on track. The ideal candidate is comfortable communicating by phone, managing follow-up activity, and delivering attentive service in a fast-paced onsite environment.
Responsibilities:
• Contact clients by phone to request outstanding information needed.
• Handle both outbound and incoming calls professionally while providing helpful support to customers.
• Leave clear, timely voicemail messages and follow up as needed to obtain required materials.
• Record client interactions and update order-related details accurately in the appropriate system.
• Provide courteous customer service while resolving routine questions related to artwork submission and order sta...
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