Customer Service Representative (Norwegian-speaking) - On site - Electrical Automotive Industry[...]

Customer Service Representative (Norwegian-speaking) – On site – Electrical Automotive Industry – XM01

As a Customer Service Representative in Barcelona (On-site), you will be part of a team supporting electric automotive brands.

What you will do in this role

• Take incoming customer contacts (telephone, email, chat & other automated alerts) and solve user demands.


• Log call details onto call management systems and provide a response and resolution within SLA.


• Maintain service and product knowledge for applications specific to individual customers.


• Ensure contractual SLA is maintained.


• Provide coverage for other Agents in their absence, within the same team or across teams.


• Understand and comply with administrative duties including holiday, sickness and overtime.


• Work on additional tasks required by Supervisor or Mentor to keep service perform...