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About the Role
Description
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently.
Responsibilities:
• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.
• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.
• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.
• Maintain accurate records of customer interactions, requests, and out...
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently.
Responsibilities:
• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.
• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.
• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.
• Maintain accurate records of customer interactions, requests, and out...
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