Customer Service Representative

The ideal Customer Service Representative thrives in a small, team-oriented manufacturing environment, enjoys working directly with customers, and takes a hands-on approach to managing orders and solving issues from start to finish.

Responsibilities

• Handle customer service inquiries via phone and email in a fast-paced manufacturing setting
• Process and manage order entry, including order changes, tracking, and issue resolution
• Provide accurate information on product details, pricing, and order status
• Coordinate closely with production, shipping, and internal teams to ensure timely fulfillment
• Assist with shipping documentation, including bills of lading, and support logistics processes
• Help coordinate with carriers, freight providers, and customs (as needed) for domestic and international shipments
• Maintain and update customer and order data within internal systems

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