Customer Service Representative

Job Description - Customer Service Representative - Customer Operations (30011748)

Job Description

Customer Service Representative - Customer Operations-(30011748)

Description

GENERAL SUMMARY OF POSITION

Customer Service Representative provides maximum customer satisfaction by efficiently managing:
- the customer portfolio of his/her business or region
- all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIE

Act as prime contact person for the customers of his/her portfolio

Ensure timely delivery of correct product to his/her customers, manage back-order situations and propose alternative solutions where possible

Manage (receive, register, follow-up and report) all service complaints received from his/her customer an...