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About the Role
Job Title: Customer Service Representative
Location: Nairobi
Job Summary
We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring an excellent customer experience across all touchpoints. The successful candidate should possess strong communication skills, patience, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
• Handle customer inquiries and provide accurate information regarding products and services
• Resolve customer complaints and issues in a timely and professional manner
• Maintain positive customer relationships through excellent service delivery
• Accurately record customer interactions and update CRM systems
• Escalate complex issues to the relevant departments when necessary
• Follow up with cust...
Location: Nairobi
Job Summary
We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring an excellent customer experience across all touchpoints. The successful candidate should possess strong communication skills, patience, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
• Handle customer inquiries and provide accurate information regarding products and services
• Resolve customer complaints and issues in a timely and professional manner
• Maintain positive customer relationships through excellent service delivery
• Accurately record customer interactions and update CRM systems
• Escalate complex issues to the relevant departments when necessary
• Follow up with cust...
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