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About the Role
Customer Service Representative – Pay: $35,500 to $38,000 pesos/month. Location: Monterrey Branch, Carr. Miguel Aleman KM 21 #6 Prologis Park Apodaca, Apodaca, N.L., Mexico 66627. Multiple on‑site shifts are available.
Overview
Customer Service is the heartbeat of Uline. As a Customer Service Representative you’ll dig into order details to deliver an exceptional experience our customers love. Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Responsibilities
- Process customer orders and inquiries in a collaborative call center using world‑class technology.
- Communicate with customers over phone, email and chat.
- Help customers navigate Uline’s website and online ordering.
- Become a product and solutions expert and answer product, pricing and shipping questions quickly and confidently.
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