Customer Service Representative

As a Customer Service Representative – Hot Runner & Parts Specialist, you’ll help customers keep production running with accurate parts and service support that builds long‑term trust. You’ll join Mold‑Masters, a Hillenbrand company, in Querétaro, Mexico, where your work will support reliable operations, strong customer partnerships, and steady aftermarket growth. We design and support hot runner solutions used in industrial manufacturing environments. In this work, you’ll contribute to responsive service, disciplined execution, and continuous improvement that helps customers reduce disruption and plan with confidence.

What you’ll do

• Respond to customer inquiries for hot runner systems, spare parts, repairs, and service by confirming requirements, clarifying details, and providing accurate information that supports timely next steps.
• Prepare quotations for parts, repairs, and service requests by identifying applicable items, pricing, and lead tim...