Customer Service Representative (México)

Overview

Customer Service Representative (FR/EN) – Remote: Mexico | Salary: 300,000-330,000 MXN

Insight General is looking for a bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting.

Key Responsibilities

• Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues
• Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues
• Use internal systems and decision-support tools to research questions and provide accurate resolutions
• Clearly explain outcomes and n...