Customer Service Representative (Mandarin speaking)

About the Role

Customer Service Representative. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities

• Focus on Order-to-Cash (OTC) execution, ensuring timely and accurate order handling and delivery
• Act as the main operational point of contact for customers during the supply process, managing day-to-day order-related interactions
• Receive and process customer enquiries and orders via email or web-based ordering systems
• Prepare and submit price quotations
• Ensure recovery of standard and additional charges at order stage, maintaining cost accuracy and compliance
• Communicate order status, delivery updates, and additional charge approvals with customers or affiliate offices
• Coordinate with delivery agents to confirm product availability, delivery feasibility, and applicable extra charges
• Analyze delivery options, including potential changes in delivery...