Customer Service Representative - Mandarin Speaking

Job Description

Reporting to the Team Lead / Senior– Customer Service.

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently, employing a value‑based relationship approach such as upselling & cross‑selling and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure customer sat...