Customer Service Representative (Logistics & Export Coordination)

Role Summary

We are looking for a customer service–oriented, detail-driven multitasker with excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any questions promptly, and ensure our customers have a great experience working with us.

With the right abilities and attitude, we can provide training in the logistics and documentation aspects of the position.

What you’ll do

● Delivering exceptional customer service by responding promptly and professionally to customer inquiries.

● Keeping customers informed regarding their shipments and providing updates and documentation as needed.

● Tracking orders to ensure timely deliveries and proactively resolving any issues.

● Preparing and reviewing shipping and export documentation accurately.

● Coordinating logistics and transportation with carriers, freight for...