Customer Service Representative

Overview

Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.

Key Responsibilities

• Handle customer inquiries via phone and email with clarity and care.
• Maintain and update customer records in our core system.
• Proactively contact vulnerable customers during power loss events to offer support.
• Accurately log all customer interactions and service updates.
• Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
• Manage compensation payments in line with industry standards for customers affected by power outages.
• Take ownership of service-related issues, resolving them confidently and professionally.
• Demonstrate empathy and understanding in ...