Customer Service Representative

Description We are looking for a Customer Service Representative to support a high-volume service environment in Irvine, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers through phone-based interactions. In this role, you will manage inquiries, process orders accurately, and provide responsive support across inbound and outbound calls.

Responsibilities:
• Handle a steady flow of incoming customer calls and provide timely, attentive assistance
• Place outbound calls as needed to follow up on requests, confirm information, or resolve service issues
• Enter customer orders into internal systems with close attention to accuracy and completeness
• Respond to questions related to products, services, order status, and general account support
• Document customer interactions clearly to maintain accurate service records and support continuity
• Work efficiently within a call ce...