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About the Role
Shift: 1st - Monday - Friday 10:30am - 7:00pm (CST)
*Training Schedule - Monday - Friday 8:30am - 5:00pm (CST)
Job Duties:
This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.
+ Identify the customer's needs, suggest products and services.
+ Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
+ Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.
Basic Qualifications:
Education and Experience: Basic knowledge of computers.
Preferred Qualifications:
Education and Experience: HS/...
*Training Schedule - Monday - Friday 8:30am - 5:00pm (CST)
Job Duties:
This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.
+ Identify the customer's needs, suggest products and services.
+ Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
+ Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.
Basic Qualifications:
Education and Experience: Basic knowledge of computers.
Preferred Qualifications:
Education and Experience: HS/...
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