Customer Service Representative

Adroit Advanced Technologies, Inc.The Customer Service Representative (CSR) is responsible for supporting daily transportation operations by managing inbound and outbound calls, monitoring rides in real time, communicating with drivers, schools, parents, and internal teams, and helping resolve operational issues quickly and professionally. The compensation for this role is $18.5/hr.

CSRs play a critical role in maintaining service reliability, supporting on time performance, documenting operational activity, escalating risks appropriately, and ensuring customers receive timely and professional communication throughout the day.


This role requires strong multitasking, operational awareness, professionalism, and the ability to work in a fast-paced environment where priorities may shift throughout the shift based on business and operational needs.

Inbound & Outbound Call Handling

• Answer inbound calls professionally and efficiently
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