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Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situat...
About the Role
Description
:Department:
Arrow Global Service Chain Service Inc. / Asia Service Center
Reporting Relationship:
Customer Service Manager
Competency Model:
Sales
Job Objective:
To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
Key Responsibilities:
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
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