Customer Service Representative - Financial Account

Proselect Management Inc

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Company Equipment, Retirement Plan

Professional Development

Job Training, Professional Development

Responsibilities

• Handle and resolve customer enquiries on first contact.
• Identify needs, provide solutions, or elevate to specialists when necessary.
• Promote digital banking and self-service tools.
• Meet customer satisfaction, risk, and performance targets.
• Build banking knowledge through training and mentorship.

Qualifications

• At least 3 years of CSR experience (preferably with Financial account experience)