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About the Role
Description We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment.
Responsibilities:
• Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests.
• Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner.
• Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation.
• Use sound judgment and...
Responsibilities:
• Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests.
• Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner.
• Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation.
• Use sound judgment and...
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