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Receive and enter orders from walk in customers.
Handle –+ daily customer interactions (inbound calls, email, EDI, and fax).
Process and manage high-volume customer orders with strong accuracy and attention to detail.
Investigate and resolve order issues, billing discrepancies, and de...
About the Role
As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You’ll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.
This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
Location & Schedule
This is an onsite, day shift, Monday–Friday role in our San Juan (Palmas Cantiña), Puerto Rico office.
Responsibilities:
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