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About the Role
Description
We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.
Responsibilities:
• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.
• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.
• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.
• Document customer interactions accurately and complete...
We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.
Responsibilities:
• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.
• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.
• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.
• Document customer interactions accurately and complete...
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