Customer Service Representative

Description We are looking for a Customer Service Representative to support patient service coordination and delivery scheduling in Cincinnati, Ohio. This contract position with the potential to become permanent focuses on providing responsive communication to hospital discharge planners and patients while helping ensure orders and coverage details are handled accurately. The ideal candidate is comfortable managing inbound and outbound calls, completing order entry, and confirming insurance information in a fast-paced service environment.

Responsibilities:
• Coordinate with hospital discharge planners and, when needed, patients to arrange service and delivery details.
• Schedule deliveries to hospital representatives and help ensure timing and information are communicated clearly.
• Enter orders accurately and maintain complete service records in the appropriate system.
• Review patient benefit information to confirm referrals are ready for processing and free of i...