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About the Role
Description
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.
There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm.
Responsibilities:
• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.
• Build and maintain working knowledge of pool and spa p...
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.
There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm.
Responsibilities:
• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.
• Build and maintain working knowledge of pool and spa p...
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