Customer Service Representative

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What You’ll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.

Key responsibilities

• Answer inbound voice calls from customers regarding automotive queries
• Calling customers back with relevant feedback
• Conduct research to provide answers for customers to resolve their issue
• Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
• Apply empathy and patience when dealing with irate customers
• Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements ...