Customer Service Representative

Location: Full Time / 100% Remote (United States)

Salary: $36,000 - $46,000 per year

Job Description

We are looking for Customer Service Representatives to handle inbound customer inquiries via phone, email, and chat. This role involves accessing customer accounts and personal information. A background check is required before starting.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Access and update customer account information as needed
• Resolve complaints and escalate complex issues to senior staff
• Maintain detailed notes on all customer interactions
• Meet response time and customer satisfaction targets
• Follow company scripts and compliance guidelines on every interaction

Requirements

• High school diploma or GED required
• Strong verbal and written communicati...